CFS Terms and Conditions

  1. These Terms and Conditions cover the use of the CFS Volunteer Portal and any area of the South Australian Country Fire Service (CFS) web site that becomes accessible as a result.
  2. Only current members of the CFS whose membership is recorded in the ESOTAS system may use the service unless authorised by the Chief Officer or delegate.
  3. As CFS members, all volunteers and staff are bound by the CFS Code of Conduct, which also applies to the use of this service.
  4. All members must comply with the Internet and Email use policy .
  5. Staff members are also bound by the Code of Ethics for the South Australian Public Sector.
  6. Members must logout from the service at the end of each use of the service.
  7. In using this service you must not use any automated process to access the service (such as a bot or spider).
  8. In using this service you must not attempt to modify, re-route, damage, disable, overburden or impair the service or interfere with anyone's use of the service.
  9. Membership details and associated passwords must be kept secret by individual members, and, you must notify the CFS if you learn of a security breach related to the service.
  10. The CFS reserves the right to discontinue, remove or change the service at its sole discretion for any reason, at any time and without notice.
  11. Customer support is provided for volunteers who are having difficulty logging into the system by the SAFECOM help desk, telephone: (08) 8115 3960 or email This service is provided from 8am to 9pm Monday to Friday. The SAFECOM help desk team may contact volunteers directly in order to perform support tasks.
  12. The Emergency Service Sector disclaimer must be read in conjunction with these Terms and Conditions.
  13. Use of the Microsoft Office 365 environment is also subject to the terms outlined in the Microsoft Online Services Community Legal Information.